Refund & Returns Policy

1. Thirty-Day Return Window

You may request a return within 30 calendar days after the date tracking shows that your order was delivered. The return period begins upon delivery, not on the date a pre-order was placed.

Return requests submitted after the 30-day period ordinarily cannot be accepted unless required by applicable law.

2. Pre-Orders and Cancellations

Canceling Before Shipment

A pre-order may be canceled for a full refund at any time before the order enters the packing or fulfillment process. To request cancellation, contact us as soon as possible and include your order number and the email address used at checkout.

Once an order has entered fulfillment or has shipped, it can no longer be canceled. After delivery, the standard 30-day return policy applies.

Release or Shipping Delays

Any publication, availability, or shipping date displayed for a pre-order is an estimate and may change due to printing, freight, inventory, or other circumstances. If we cannot ship within the stated time, we will provide an updated estimate and, when required, give you the choice to accept the delay or cancel the unshipped order for a full refund.

3. Return Eligibility

To qualify for a return, the book must:

• Have been purchased directly through this website;
• Be unused, unread, and in resalable condition;
• Be free from writing, highlighting, stains, odors, creases, torn pages, or other signs of use or damage;
• Include the dust jacket, inserts, and any included materials, if applicable;
• Be returned in its original protective packaging, when applicable; and
• Be accompanied by the order number, receipt, or other proof of purchase.

Books purchased from another retailer must be returned to that retailer under its return policy.

Returns That May Be Declined or Reduced

We may decline a return if it does not meet the requirements above. When appropriate, we may reduce the refund to reflect damage or diminished value caused after delivery. This does not apply to damage caused by us or the shipping carrier before the book reached you.

4. How to Request a Return

1. Contact us within 30 days after delivery.
2. Provide your name, order number, email address, and reason for the return.
3. Wait for return authorization and the correct return mailing address.
4. Package the book securely so that it will not be damaged in transit.
5. Mail the approved return within 14 days after receiving authorization.

Please do not return a book without authorization or send it to the printer, publisher, manufacturer, or address shown on the original shipping label. Unauthorized returns may be delayed or refused.

5. Damaged, Defective, or Incorrect Books

If your book arrives damaged, has a printing or binding defect, or is not the item you ordered, please contact us within seven calendar days after delivery. Include your order number and clear photographs of the book, the issue, and the exterior shipping package.

After reviewing the request, we will arrange a replacement at no additional cost when inventory is available. If a replacement is unavailable, we will issue a refund to the original payment method. We will provide instructions and cover reasonable return-shipping costs if the damaged or incorrect book must be sent back.

6. Refunds

After an authorized return is received, we will inspect it and email you regarding approval or denial. If approved, the refund will include the eligible purchase price and applicable sales tax and will be issued to the original payment method.

Original shipping charges, expedited-shipping fees, and return-shipping costs are not refundable unless the return resulted from our error or the book arrived damaged or defective.

Once we issue a refund, Square and your financial institution require additional processing time. Refunds commonly take several business days and may take approximately 4–14 business days to appear on the original payment account. Processing times are controlled by the payment provider and your bank.

Late or Missing Refunds

If you have received confirmation that a refund was issued but do not see it after 14 business days, first contact your card issuer or financial institution. If the refund still cannot be located, contact us with your order number so we can review the transaction.

7. Exchanges

We offer exchanges only when a book arrives damaged, defective, or incorrect. Exchanges are for the same title and format and are subject to availability. If a replacement copy is unavailable, a refund will be issued to the original payment method.

If you would prefer a different quantity or need to change another order detail, please request cancellation before fulfillment and place a new order.

8. Return Shipping

For ordinary returns, you are responsible for return-shipping costs. We strongly recommend using a trackable shipping service and keeping the receipt and tracking number until the return is completed. We cannot issue a refund for a return that is lost in transit and never received.

Responsibility for the returned book remains with you until it is delivered to the authorized return address. Please package the book carefully; damage during return shipping may affect refund eligibility.

9. Sale and Final-Sale Purchases

Books purchased with a promotional price or discount remain eligible under this policy unless they were clearly identified as “Final Sale” before purchase. Final-sale books cannot be returned for preference-based reasons, but this designation does not affect remedies for an item that arrives damaged, defective, or incorrect or any rights that cannot be waived by law.

10. Gifts

Eligible gift purchases may be returned under the same conditions and time limits described above. Refunds can be issued only to the original payment method used by the purchaser. We do not issue cash refunds or gift credit to a different recipient.

11. Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfillment begins.

If a package is returned because the address was incorrect or incomplete, or because the package was refused or left unclaimed, we may refund the book's eligible purchase price after it is returned to us. Original shipping charges, carrier return fees, and any cost to ship the order again are the customer's responsibility unless the delivery problem resulted from our error.

12. Applicable Consumer Rights

This policy is intended to explain our standard return practices. It does not limit any consumer right or remedy that cannot be excluded or waived under applicable law.

13. Changes to This Policy

We may update this policy to reflect changes in our products, fulfillment practices, payment services, or applicable requirements. Updates will be posted on this page with a revised “Last updated” date. The policy in effect when an order was placed will ordinarily govern that order unless applicable law requires otherwise.

14. Contact Us

For cancellations, returns, exchanges, damaged-book reports, or refund questions, please contact us before mailing anything: